Frequently Asked Questions
How can I register?
Click on the “Register” option (option located in the upper right part of our website) to start with your registration 💻.
Next, you will be asked to fill information and documents to upload. Remember to fill out all the required fields, they are those that appear in parentheses and red letters such as “Required”. Otherwise, registration will not be possible.
And that’s it! Within 48 hours, we will be validating your new registration.
Can I see the page in Spanish?
Yes, you have the option to change the language: Spanish and English.
What documents do I need to register?
In order to register you need the following documents:
. ✅ Tax ID. Examples: nit, ruc, tax id, cuit.
. ✅ Document Identification Legal representative
What are the opening hours?
Our customer service hours are Monday through Friday from 9:00 a.m. to 4:00 p.m.
Do I have to register before they can send me the price list?
Yes, the prices will be visible on our website once your registration is approved.
Comprar en CD Distribution
How do I access my account?
By clicking on the \”Login\” button (option located at the top right). Enter your email and password.
How do I update data in my account?
To update your information, send an email to firstname.lastname@example.org or Whatsapp: +1-786-731-7431 a customer service representative will help you with whatever you need. The process lasts 24 hours.
What should I do if I have problems with my password?
Click on the Forgot Password? and follow the steps. If after trying this option you still have problems, please send us an email email@example.com or Whatsapp: +1-786-731-7431, include your username and the name of the company with which you registered.
What should I do if my account has been deactivated?
Email us at firstname.lastname@example.org or Whatsapp: +1-786-731-7431, include your username and the name of the company you registered with.
Can I buy as a Natural Person?
No, only as a Legal Entity.
Do you have a minimum purchase?
There is no predetermined minimum purchase.
Do you have discounts for volume purchases?
The price published on the website is the wholesale price.
What payment methods do you accept?
Payments are made by direct transfer or Paypal. The charges generated are borne by the client.
Shipping and Deliveries
How long will my order arrive?
It will be sent to your freight company within 1 to 2 business days after payment and billing (this may change depending on the order volume of our warehouse).
We must wait for the product to reach us so that we can dispatch it. The estimated time that appears on the web may vary and is subject to change. For any questions, write to us at email@example.com or WhatsApp: +1-786-731-7431, and through the chat on our website.
Is there a shipping cost?
No, if your order is over $1000 and you are within a 10-mile radius of the warehouse.
How much do I pay for shipping?
When your order is less than 1000 dollars, the shipping cost is $25. As long as you are within a 10-mile radius of the warehouse.
When do you not ship?
When the order exceeds 10 miles to the warehouse.
Where is CD Distribution Miami located?
1924 NW 79th Ave Miami 33126.
How do I coordinate the delivery of my order?:
When you are ready to withdraw you will receive an email with instructions for you to go to the warehouse, if you send a third party you must send your ID. Delivery times are 1 to 2 business days, Monday through Friday from 9:00 a.m. to 4:00 p.m.
If it is sent to the cargo company, you will receive an email with the purchase invoice and instructions informing you about the delivery.
What happens if I change my mind and want to reschedule the delivery method of my order or the delivery date?
Don’t worry; You can send an e-mail or Whatsapp: +1-786-731-7431 to your Customer Service Representative indicating the changes you want to make, and we will coordinate with our warehouse. Remember to do it at least one business day from the initially scheduled delivery date. your order, in this way you give us a prudent time to cover any eventuality. Rescheduling hours are from 9:00 a.m. to 4:00 p.m.
What documents should I bring when picking up my order at the warehouse?
Your Customer Service Representative will have previously indicated to you by email that the person who picks up your order must deliver her (physical) ID and it must be the same person that you confirmed via email.
What does a product in-transit mean?
It is a product that we do not have in inventory, however, it will soon arrive. We will indicate a tentative date through the email: firstname.lastname@example.org or WhatsApp: +1-786-731-7431.
What does a “pre-sale” product mean?
Our pre-sale products are all those that do not have an arrival date because they have not yet been shipped from a country of origin to Miami. The launch month of the same example is indicated: if they are products that come out in March, the pre-sale will have a PREMAR code followed by the year of their release.
How can you communicate with us?
1. Email 📧: email@example.com
2. Whatsapp: +1-786-731-7431
3. Chat en nuestra Web 💻